Privacy Statement

This Privacy Policy explains how we collect, use and protect personal information when you register, play or otherwise interact with 21Prive. We take your privacy seriously and set out the types of information we handle, how we use it, who we may share it with and the choices you have about your data.

Types of data we collect

Personal data

When you create an account or contact us we collect personal details such as your name, date of birth, address, email address and phone number. We also record identity documents where required for verification and anti-money laundering checks.

Technical data

We collect technical information about the device and browser you use, IP address, language preferences, operating system, device identifiers and log data. This helps us deliver the service and keep accounts secure.

Transactional and activity data

We record deposits, withdrawals, bets, game play history, bonus activity and other account transactions. We also log your activity on the site, including pages visited and interactions with customer support.

How we use your information

Your data is used to create and manage your account, process deposits and withdrawals, carry out identity checks, prevent fraud and money laundering, provide customer support and improve our service. We may use behavioural and transactional data to detect unusual activity and to comply with legal obligations.

Data protection practices

We implement administrative, technical and physical safeguards designed to protect your information from unauthorised access, disclosure, alteration or destruction. Access to personal data is restricted to staff and third parties with a legitimate business need. We review our security measures on an ongoing basis.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core site functions, analyse usage and support marketing. You can manage cookie settings via your browser or site controls. Some features may not work correctly if cookies are disabled.

Information sharing and third parties

We may share personal data with payment providers, identity verification services, fraud prevention agencies and other service providers who act on our behalf. We may also disclose information where required by law or to protect our rights. Any third party with access to personal data is contractually obliged to keep it secure.

User rights

You have rights to request access to personal data we hold about you, ask for corrections, request deletion where appropriate and object to certain processing. We will respond to valid requests in line with applicable data protection requirements.

Access, correction and deletion

To request access, correction or deletion, contact our data protection team at [email protected]. We may need to verify your identity before actioning requests. In some cases we may retain certain information where required for legal or regulatory reasons.

Privacy policy updates

We may update this policy from time to time. Significant changes will be notified on our website or by other appropriate means. Please review this page regularly to stay informed about how we handle your information.