21Prive Casino Responsible Gambling
We take safer gambling seriously and aim to make play safe, controlled and enjoyable for everyone. This page explains the tools we provide, the signs of problem behaviour to look out for and where to get help. If you ever want to limit your activity or need support, we encourage you to use the controls below or contact our team for assistance.
Our player protection principles
We work to protect players by promoting responsible play, identifying risky behaviour early and responding quickly when help is needed. We use a combination of account tools, monitoring and customer support to reduce harm and encourage balanced play. Our approach is practical, confidential and focused on player safety.
Activity-control tools
You can manage your account activity with a range of controls available in your account area. These include deposit and loss limits, time reminders, session limits, temporary breaks and permanent account closure. Where appropriate, we may also contact players to suggest safer gambling measures or request verification checks to support protection.
Deposit limits
We let you set daily, weekly and monthly deposit limits to suit your budget. Limits can be increased or decreased via your account, but increases may require a cooling-off period before they take effect. Setting a deposit limit is one of the simplest ways to keep spending under control.
Loss limits
Loss limits allow you to cap how much you can lose over a chosen period. These limits are applied to your account and help prevent repeated losses beyond your comfort level. You can change loss limits in your account settings or speak to our support team if you need help.
Time limits and account breaks
Session reminders and time limits help you keep track of how long you play. If you need a break, you can take a temporary account pause or a longer self-exclusion. Temporary breaks are useful if you want a short reset, while self-exclusion prevents access to your account for a longer, mutually agreed period.
Self-exclusion
Self-exclusion is available if you need to stop playing for a longer time. During self-exclusion your account will be closed and you will not be able to open a new account while the exclusion is active. Our team can explain the process and help with any follow-up steps you may need.
Signs of problematic behaviour
Warning signs can include spending more time or money than intended, chasing losses, neglecting personal responsibilities or avoidance of contact about gambling activity. If you or someone you care about shows these signs, consider reducing limits, taking a break or seeking outside support.
Practical tips for staying in control
Set deposit and loss limits before you start, use session reminders, only gamble with money you can afford to lose and avoid gambling when stressed or under the influence. Regularly review your activity and use the account tools if your playing pattern changes.
Professional help and support organisations
If you need further help, please consider contacting recognised support services such as GambleAware, GamblingTherapy.org or GamCare. These organisations provide confidential advice, counselling and practical support in the UK. If you need immediate help, contact your GP or local health services.