User Terms and Conditions
This page sets out the terms and conditions that govern your use of 21Prive. It explains the relationship between us and our users, and the basic rules that apply when you register, deposit, play, claim promotions and withdraw funds. By creating an account you agree to these terms and any updates we publish.
Account responsibilities
Account holders must provide accurate personal details and keep their contact information up to date. We require identity verification before certain transactions are processed; this may include copies of identification, proof of address and source of funds. You are responsible for all activity on your account, including any bets or transactions made using your login. Keep your password secure and notify us immediately if you suspect unauthorised access.
Account limits and security
We allow you to set daily, weekly and monthly deposit limits and other responsible-gambling controls. We may impose limits, temporary suspensions or account closures where we consider it necessary to protect the account, comply with legal obligations, or prevent misuse.
Eligibility requirements
To open an account you must be aged 18 or over and resident in a jurisdiction where using our services is permitted. Only one account is allowed per person, household or payment method unless otherwise agreed. We will refuse or close accounts where eligibility cannot be confirmed or where a user is excluded from gambling under local rules.
Acceptable platform use
Use of the platform must be lawful and honest. Any activity intended to manipulate outcomes, exploit software, abuse promotions, or launder funds is strictly prohibited. You must not use automated tools to place bets or otherwise interact with the site unless explicitly permitted. We reserve the right to suspend accounts and withhold funds where fraud, collusion or similar misuse is suspected.
General bonus and promotion rules
Promotions, including welcome offers, free spins and reload bonuses, are subject to specific terms and conditions which will be published with each offer. General rules include a minimum deposit requirement, wagering requirements and maximum bet restrictions when bonus funds are active. For example, bonus balances may be subject to a wagering requirement and a maximum bet limit of £5 while the bonus remains in play. Certain payment methods may be excluded from eligibility for offers.
Deposits and withdrawals
We accept a range of payment methods; exact options and minimums are shown in your cashier. Withdrawals are processed after verification and may be subject to checks. We aim to process eligible cash-outs promptly, but additional checks can extend processing times. Minimum withdrawal amounts may apply. Withdrawing while a bonus is active may forfeit that bonus and any associated winnings in line with the offer terms.
Dispute resolution
If you have a dispute with us please contact customer support in the first instance. We will investigate and respond as soon as reasonably possible. If a satisfactory outcome is not reached you may be able to seek independent mediation or escalate through relevant regulatory channels where applicable.
Updates to terms and conditions
We may update these terms from time to time. We will post revised terms on this page and, where appropriate, notify account holders. Continued use of the service after publication of changes constitutes acceptance of the updated terms. If you do not accept the changes you should close your account and stop using the service.