Get in Touch With Our Team
Our support centre is available to help with enquiries about your account, verification, technical issues or general feedback. The authorised team can assist with deposits, withdrawals, account checks and security questions. Contact us via live chat, email or phone for practical help and quick resolution. We treat every enquiry seriously and will do our best to assist you and the wider organisation where appropriate. We can escalate to the authorised compliance team where necessary for further review and prompt action.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email for account, verification and payments) |
| General enquiries | [email protected] (general enquiries and corporate requests) |
| Affiliate enquiries | [email protected] (partner programme and marketing) |
| Phone | +44 20 7946 5821 (speak to support or payments team) |
| Working hours | Live chat Mon-Sun 09:00-00:00, Email 24/7 |
Email Assistance
Email is the quickest way to reach us for detailed requests, account issues or cases that need documents or explanations. Please email [email protected] with a clear subject line and include up-to-date contact details and any relevant reference numbers. Providing full information helps us resolve your enquiry faster and avoids delays in verification or account support.
Submit Your Inquiry
Response Time
Our support team aims to respond to most enquiries within one business day. For straightforward requests you’ll usually get a reply the same day, while more complex issues, such as account verification or payment investigations, may take longer to resolve depending on their nature and the checks required. We will keep you updated and escalate urgent matters where necessary.
Feedback
At 21Prive we welcome your feedback, suggestions and ideas to help improve the site. Please tell us about anything that would make your experience better, whether it’s a game request, clearer terms, payment feedback or UI improvements. Every submission is reviewed carefully and used to improve the service and user experience. You can message us via live chat or email at [email protected].